Policies

PayPal Fees Policy

Regretfully PayPal no longer refund any of their fees for any transaction. Please be aware that if you make a duplicate payment, order the wrong item, cancel or change your mind these costs may be passed on to you.

Privacy Policy

Who we are The Friends of West Norwood Cemetery (FoWNC) is a Charity (registered CIO no. 1172409) aiming to promote for the public benefit, the preservation, care and improvement of West Norwood Cemetery as a place of religious, historical, and ecological interest and beauty, and as a burial ground.

See the FoWNC Constitution on the website (www.fownc.org) for further information on the running of the FoWNC.

This Privacy Policy covers the work of the FoWNC. The Trustees and anyone working under their direction is obliged to comply with the terms of this Policy.

We respect your personal contact data

We will store it securely
We will never share it with anyone else
We will delete it when you ask us to
We will not contact you if you ask us not to.

Transparency

You will always know what we are doing with your information (first name, second name, email address and postal address). Personal data is collected solely for the following purposes:

To send newsletters and updates of interest about West Norwood Cemetery and the activities of the FoWNC.
To contact people about becoming involved in, or supporting, the activities of the FoWNC
Information is never shared with third parties
If people wish to have their data deleted then they can do so by request via email to chairman@fownc.org and it will be removed promptly (usually within a week)
When the data is no longer required for the above purposes (e.g. if the FoWNC ceased to operate) it will be deleted from all databases.

Handling of data

Data is only stored online using the following platforms: Eventbrite, MailChimp, PayPal, Twitter and Google Cloud (other similar providers may be added in the future). Only the FoWNC Trustees have access to this data. We do not share personalised data lists with anyone, including other FoWNC Trustees, unless there is a clear reason to do so and assurances about how that data will be used and then deleted.

Security

We ensure passwords for servers and devices with access to personalised data lists are strong and regularly changed.

Website

By visiting our website you are accepting the practices described in this policy.

Research

When the FoWNC is working on a new project, looking for contacts, seeking advice, and generally carrying out the work of the charity, we will be using all the research tools at our disposal which may involve compiling details of new contacts previously unknown to us. The FoWNC undertakes to do this in a professional manner and to treat that data with the same security and care as we do with all data that we hold. We consider these contacts to be of ‘Legitimate Interest’.

What personal information do we collect about you?

We gather two types of information from you:

Information you actively give us: which includes contact details for the purpose of receiving updates from us and any messages you send us. We use this information to deal with your request and never share this information outside of our organisation.

Information your web browser gives us: Our web site collects industry standard server log file information which is used by us to help maintain our web site security. Visitor IP details are logged as part of this process.

Our web site is not directly involved in collecting any personal details from you. When you make an online payment (for example for membership or a donation) you will be directed to a secure web page hosted by PayPal. They will ask you for personal details such as your name, email, phone and address which may be shared with us so that we can act on your request. However, they will never tell us any of your financial details such as your credit or debit card numbers.

All personal information supplied by you for online payments and collected by us is conducted lawfully and in accordance with the Data Protection Act 1998 and GDPR for the purposes of administration.

Our web site is not directly involved in collecting any personal details from you.

How we protect your privacy

We do not engage in any marketing or advertising practices which identify you or your computer
We never share personally identifiable information with those outside of our business

Disclosure of your information We may disclose information in special cases when we have reason to believe that disclosing this information is:

Reasonably necessary to comply with the law
Necessary to protect our rights and those of our users.

FoWNC and GDPR relating to Photographs, Video, Filming or Live-streaming

Personal Use

For example:

A parent takes a photograph of their child and some friends taking part in a FoWNC activity to be put in the family photo album. These images are for personal use and the FoWNC considers that GDPR does not apply.
Grandparents are invited to the activity and wish to video it. These images are for personal use and the FoWNC considers that GDPR does not apply.

Official Use

For example:

A group of people are photographed/videoed/recorded during a workshop and the images will be used by the FoWNC. The FoWNC undertakes to make it clear in advance that this will happen and the context in which the photo/video/recording will be used. The collection of this personal data will therefore not breach GDPR.

Media Use

The FoWNC has agreed that photographs/videos/recordings may be taken by a newspaper or similar third party during a FoWNC activity. The FoWNC undertakes to make it clear in advance that this will happen. If this procedure is followed, this will not breach GDPR.

Social Media

If an audience member takes a family snap at a FoWNC activity and then posts it on a public social media platform, the FoWNC considers that this is about people using their phones and social media (the use of which is governed by the social media platforms terms and conditions), not about businesses collecting and processing data about individuals, so this will not breach GDPR.

Sensitivity

None of the above precludes the FoWNC from deciding not to allow photographs or other forms of digital recording for a particular reason for one or several events.

Adopted by Trustees of the FoWNC (01.03.22)

Other Policies

Additional policies may apply, as notified to you.